What is customer engagement dashboard?
A customer engagement dashboard is a tool that allows businesses to track and analyze customer interactions and engagement across multiple channels. It provides a visual representation of customer engagement data, and allows businesses to see how customers are interacting with their brand in real-time. A dashboard like this is typically used by customer service teams, marketing teams, and other stakeholders who are responsible for managing customer engagement.
What customer engagement dashboard consists of?
A customer engagement dashboard typically includes several key elements, such as:
- Metrics: These can include things like customer satisfaction scores, response times, and volume of customer interactions.
- Channels: The dashboard may display data from different channels such as email, social media, chat, and phone.
- Filters: Allows to filter and segment data by different criteria like date, department, agent, and customer.
- Reports: Allows to generate different reports to track progress, identify areas of improvement and share insights.
- Notifications: Allows to set up alerts when key metrics fall below a certain threshold.
How customer engagement dashboard look like?
It typically looks like a web-based interface with multiple widgets and charts that display key metrics, and allow the user to drill down into the data to get more detailed information.
The layout and design can vary depending on the specific tool you are using, but most customer engagement dashboards share a similar structure and display similar types of data.
There are several places where you can find screenshots of customer engagement dashboards. Some of the most common places to find them include:
- The website of the software or tool that you are using: Many customer engagement software providers will have screenshots of their dashboards available on their website, to give potential customers an idea of what to expect.
- Online marketplaces: Platforms like G2 Crowd, Capterra, and GetApp often have screenshots of customer engagement dashboards available in their product listings.
- Blog posts and articles: Many marketing and customer service blogs and websites will have articles that include screenshots of customer engagement dashboards, along with information on how to use them.
- Social media platforms: Some software providers may also post screenshots of their customer engagement dashboards on their social media accounts, such as Twitter, LinkedIn or Instagram.
- You can also contact the software providers and ask for screenshots, or request for a demo to see the dashboard in action.
Keep in mind that many providers of customer engagement software may have different versions or customizations for their dashboards, so the screenshots you see may not be exactly the same as the one you will be using.