Why to create the same Canva customer journey?

✅ Canva has over 75 million users

✅ There is sign up, onboarding, product tour as a first user experience

✅ Canva create personalised onboarding and segment users on different groups from the first time they access software

How Canva app screenshots help?

Canva's customer journey is designed to help you easily create beautiful visuals. The first step is to select a template. Canva has a wide variety of templates for different purposes, so you're sure to find one that fits your needs. Next, you'll add your own images or use Canva's library of over 1 million stock photos. Then, you can customize your design with Canva's easy-to-use tools. You can change the colors, fonts, and layout to make your design unique. Finally, when you're finished, you can download your design or share it directly on social media.

Canva flow

Canva customer journey consists of 3 main steps

• Canva sign up process (2 screens)
• Canva onboarding flow (8 screens)
• Canva product tour (3 screens)

In Canva flow users are addressed depends on the user group and follow different journeys. It create a personalised approach.

Canva user segmentation

Using this 6 button survey Canva segment users and personalise approach to every different users.

There are 6 segment groups and clicking on each bring to a bit different user flow.

Canva customer journey for you from template?

If you decide to create or A/B test customer journey like Canva has, use this template to create it.

Step 1. Start from using the template

Step 2. Edit the design to your brand

Step 3. Test it out by sharing

Step 4. Connect it to website or product