✅ Canva has over 75 million users
✅ There is sign up, onboarding, product tour as a first user experience
✅ Canva create personalised onboarding and segment users on different groups from the first time they access software
Canva's customer journey is designed to help you easily create beautiful visuals. The first step is to select a template. Canva has a wide variety of templates for different purposes, so you're sure to find one that fits your needs. Next, you'll add your own images or use Canva's library of over 1 million stock photos. Then, you can customize your design with Canva's easy-to-use tools. You can change the colors, fonts, and layout to make your design unique. Finally, when you're finished, you can download your design or share it directly on social media.
Canva customer journey consists of 3 main steps
In Canva flow users are addressed depends on the user group and follow different journeys. It create a personalised approach.
Using this 6 button survey Canva segment users and personalise approach to every different users.
There are 6 segment groups and clicking on each bring to a bit different user flow.
If you decide to create or A/B test customer journey like Canva has, use this template to create it.
Step 1. Start from using the template
Step 2. Edit the design to your brand
Step 3. Test it out by sharing
Step 4. Connect it to website or product
Onboarding like Canva have